Refund policy
Last updated: 3 November 2026
We want you to be happy with your AirwayFlow order. Every order is covered by our 30-day money-back guarantee.
1. 30-day money-back guarantee
If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will help you return it for a full refund of the product price.
2. How to start a return
- Email support@airwayflow.store with your order number and the reason for your return.
- We reply within 24 hours with return instructions and the return address.
- Send the item back with all included parts (device, masks and packaging) where possible.
Please do not send items back without contacting us first, as we cannot match returns that arrive without an order number.
3. Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, email us within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or give you a full refund, and you will not pay any return shipping.
4. Return shipping
For returns that are not due to a damaged, faulty or incorrect item, the cost of return shipping is paid by the customer. Original shipping charges are not refundable.
5. Refunds
Once we receive and check your return, we will email you to confirm and issue the refund to your original payment method within 5 business days. Your bank or card provider may take a further 5–10 business days to show the refund on your statement.
6. Cancellations
You can cancel your order for a full refund at any time before it ships. Email us as soon as possible with your order number.
7. Lost or delayed orders
If your order has not arrived within the estimated delivery time, please see our Shipping Policy and contact us so we can help.
8. Contact us
Questions about returns or refunds? Email support@airwayflow.store.